Contact
The fastest way to talk to us is to email us at the address that best fits your query. We reply within a maximum of 48 business hours; in practice, almost always the same day if you write during European business hours.
Briefly tell us:
- What problem you want to solve.
- What tools you use today (CRM, accounting, messaging…).
- When you’d like to start.
With that, we can already guide you without needing a first meeting.
Email by topic
Section titled “Email by topic”Each address is monitored and routed to the right team. If you’re not sure, write to hello@aiginer.com, it always reaches someone.
| Topic | Address |
|---|---|
| General contact / commercial information | hello@aiginer.com |
| Leads and sales outreach | leads@aiginer.com |
| Sales inquiries, pricing and contracting | sales@aiginer.com |
| Support for existing clients | support@aiginer.com |
| Legal matters / contracts | legal@aiginer.com |
| Confidentiality agreements (NDA) | confidentiality@aiginer.com |
| Privacy and GDPR rights | privacy@aiginer.com |
| Formal requests (GDPR art. 15-22) | dpo@aiginer.com |
| Questions about our AI usage policy | ai@aiginer.com |
| Questions about our cookie policy | cookies@aiginer.com |
| Security / vulnerability reporting | security@aiginer.com |
| Request a new integration | integrations@aiginer.com |
| Early access to the Shara API | api@aiginer.com |
| Press and media inquiries | press@aiginer.com |
| General website information | info@aiginer.com |
Note: every email from aiginer.com is authenticated with DKIM, SPF and DMARC. If you receive an email supposedly from us that doesn’t carry that signature or arrives from a different domain, forward it to
security@aiginer.com: it could be an impersonation attempt.
If you’d rather fill in a form than write an open email, you have two options:
- Full contact form: aiginer.com/en/contact. Lets you indicate the reason for contact, the plan you’re interested in (Shara) and your phone number with an optional international prefix.
- Free audit: aiginer.com/auditoria. A short questionnaire about your company and your processes. We send you a short orientation report within 48-72 hours, with no commitment or need to move forward with us.
Both forms send the data to our own lead management system (infrastructure in EU territory); we don’t use intermediary platforms like Web3Forms, Typeform, etc.
Social media
Section titled “Social media”- Instagram: @aiginer.ai
- X (Twitter): @aiginer
- TikTok: @aiginer
Location
Section titled “Location”Barcelona, Spain. For in-person meetings with Pro or Max clients we can meet at a café downtown or at your office if it’s in the Barcelona metropolitan area. For clients outside Catalonia, all meetings are by video call: we work perfectly well distributed.
Response hours
Section titled “Response hours”- Monday to Friday, 9:00-19:00 (Europe/Madrid): reply usually the same day.
- Weekends and holidays: reply the next business day.
- Critical security incidents (active client): dedicated channel by contract, no time restriction.
Status and availability
Section titled “Status and availability”To see the real-time status of AIGiner’s systems and the Shara platform, check status.aiginer.com.