Web Check purchase terms

Everything that is common to all our services is in our General Terms and Conditions of Contract. This page covers what is specific to the Web Check; for this service, if anything conflicts, this page prevails.

1. Who is selling

AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice.

2. What you are buying

A review of one website, in full and in a single pass, and a dated report with the result.

Five blocks are reviewed, always all five and never separately: artificial intelligence notices, environmental claims, accessibility, the legal basics (legal notice, cookies, privacy and what an online purchase requires) and AI training. Behind them there is a written set of criteria, with 45 checks, each with its legal provision beside it, and every report states the version of the criteria it was measured against.

The report tells you three things with equal clarity: what is in order, what does not apply to you —with the provision stated— and what is missing, with the text already drafted for you to fix it. It also states how many pages it looked at and where it got them from, and every finding carries the page and the extract where it was seen.

It is a one-off payment per website. No account, no subscription and no later charges. If you then want the review every month, that is Monitoring and it is contracted separately, under its own terms.

3. What it is NOT

This is the most important part of this page, so we will be blunt:

• It is not legal advice. AIGiner is an artificial intelligence and automation company, not a law firm. The report is not a legal opinion and it does not replace a lawyer.
• It does not show that you comply. It is not a seal, a certification or an official audit, and there is no official AI Act compliance seal. Do not present it to anyone as proof of conformity.
• It does not guarantee that you will not have a problem. A check coming out as «in order» means exactly this: we looked for a signal on your website and we found it. It does not mean that what lies behind it is correct, sufficient or up to date.
• It is a technical and documentary review of what your website publishes. We do not look at your systems, your contracts, your internal records, how you actually handle data or how you work. Only what anyone can see from outside.
• We do not fix your website. We give you the text to fix it; putting it in place is done by you or by whoever runs your website. If you want us to do it, that is a separate engagement.

4. How far the review goes

Which pages. Those in your sitemap (`sitemap.xml`), and if you do not have one, those reached by following links from the home page down to two levels. In both cases with a cap of 300 pages per review. The report always states how many it looked at and by which of the two routes, so that you can check it.

How it is read. We download the HTML exactly as your website serves it and, in addition, we open in a real browser the home page, the contact page and up to twenty further pages, in order to see what only appears once the page is rendered: the cookie notice with its actual buttons, the chat, the contrast, the focus when tabbing.

What cannot be seen from outside is not reviewed. Anything behind a password, a partially completed purchase form or a paywall is out of scope; so is what a video or an audio file says, subtitles hosted on third-party platforms, and anything your website loads from a domain that is not yours.

What cannot be asserted is not asserted. Some checks cannot be closed with certainty by a scan —actual contrast, the first layer of some cookie notices, subtitles, what a third-party chat declares—. Those come out marked as «to check», with what was seen and what would need checking by hand. We never say that you are in breach of something we have not been able to see.

If your website blocks us. Some websites have firewalls or filters that return an error to any automated reviewer. We try three times. If we still cannot read the website, or it does not respond, there is no report: we tell you and we refund everything you paid (section 9). We never treat as missing something we have not been able to look at.

One website, one review. The price is per domain. If you have several domains, or several languages on separate domains, each one is a Web Check.

5. The artificial intelligence involved, and who authorises delivery

We tell you this because it is exactly what we sell, and it would be odd not to.

Yes, an artificial intelligence system is involved in the review, at two points and always on what is doubtful: a second reading that confirms or discards a finding the rules cannot close, and which must quote the page literally or its verdict does not count; and a second pass with tools, which goes back to your website to look for what was treated as missing —a policy that lives on another domain, the tax ID in the imprint— before that reaches the report as a failure. Neither of them can raise the severity of a finding: only confirm it, lower it or discard it. The browser that reads your website is not artificial intelligence.

The model runs on infrastructure located in the European Union, under a data processing agreement, with zero retention and a commitment that nothing of yours is used to train models. The specific provider is the one listed at `aiginer.com/sub-encargados`.

No report goes out on its own. Once generated it is held back and a person at AIGiner authorises delivery, file by file. If something does not add up, it is corrected before it goes out. That is why the report takes as long as section 9 says and does not arrive in the same minute as your payment.

Neither the report nor its remediation texts are issued without a person having written or reviewed them: the texts we give you to fix things come from templates drafted in-house, not generated on the fly.

6. What we need from you

The website address and an email address to send the report to.

That the website is yours, or that you are authorised to have it reviewed. You declare this when buying. We review by reading public pages, as any visitor or any search engine would: we do not enter private areas, we do not try passwords and we do not force anything. Even so, we do not review a third party's website at the request of someone unconnected with it, and if we see signs that this is the case, we do not carry out the review and we refund you.

The intake answers. Before you pay we ask you a few short questions about your business —how many people you are, what you do, whether people can buy on the website, whether you publish content produced with AI, whether someone reviews and signs off what is published—. They are used to decide what applies to you and what does not: without them, anything that depends on such a fact comes out in the report as «a fact is missing», not as a failure. If you answer incorrectly, the report will be wrong in that part, and that is not a defect in the service.

That you do not block us on purpose. If you have a firewall that cuts off automated reviewers, tell us and we will tell you what needs to be allowed.

7. Who can buy

Businesses, self-employed professionals and organisations can buy it. You can also buy it as a private individual: in that case you have the consumer rights explained in sections 8, 10, 11 and 14, and the price you pay is the total including VAT that you see before paying.

When you buy we ask whether you are contracting as a business or professional or as a private individual, and the tax ID you enter confirms it. What you tick is what counts: if you tick «private individual», you have the fourteen days set out in section 10.

8. Price, taxes and payment

The price is the one published on the Web Check page at the time of purchase, as a one-off payment per website.

All the amounts we publish are stated excluding VAT: Value Added Tax is added to the amount shown at the rate in force by law when the tax becomes chargeable, and the invoice sets out the taxable base and the tax separately.

And a rule that binds us: if you buy as a private individual, you are shown the total including taxes before paying, not just the taxable base, and that total is the amount that will be charged. That total cannot always be calculated on the page, because the applicable rate depends on the billing country and on the VAT number you enter in the payment gateway: it may be the Spanish rate, it may be zero under the reverse charge where a business in another Member State provides a valid VAT number, and it may be a transaction outside the scope of VAT outside the European Union. That is why the page shows the amount excluding taxes and this calculation rule, and the full breakdown —base, tax and total— appears in the payment summary before you confirm it, which is the point at which you become bound.

Payment is made by card through Stripe, which handles payment data under its own terms. AIGiner never sees or stores your card number.

You will receive the invoice at the email address you give when buying. If you need it to show a different tax ID or company name from the one you entered at checkout, write to us and we will reissue it.

9. How and when it is delivered, and what happens if your website cannot be reviewed

Confirmation. As soon as payment is confirmed you receive an email with your order, the website we are going to review and these terms. This is the acknowledgement of receipt required by Spanish information society services law, and it reaches you within twenty-four hours.

Delivery: five (5) working days. The report reaches you at the same email address, in PDF, within five working days from payment, or from the moment you give us the intake answers if you complete them later. If you buy as a private individual and you have not ticked the box in section 10, the period runs from the end of your fourteen days, because we do not start before then.

If for any reason we are going to take longer, we tell you before the deadline expires and you decide: wait, or have your money back.

If your website cannot be reviewed. If after three attempts we cannot read it —because it blocks the reviewer, because it does not respond, or because it is not possible to gather enough pages for the report to mean anything— there is no service: we tell you and we refund the full amount within fourteen calendar days at most, using the same payment method. We do not charge for a report we cannot produce.

If something goes wrong with delivery. If the email does not arrive or the PDF will not open, write to us at hola@aiginer.com: either we get it to you, or we refund what you paid.

10. Withdrawal and refunds

If you buy as a business, professional or self-employed person acting in the course of your business, you do not have a right of withdrawal, which the law reserves for consumers. Everything else in these terms does apply to you, including the refund in section 9 if we cannot review your website.

If you buy as a private individual, outside any professional activity, you have fourteen calendar days from the conclusion of the contract to withdraw without giving any reason and without penalty.

That said: the Web Check is a service that is performed within a few days and is exhausted once the report is delivered. That is why, before you pay, we ask you the following in its own unticked box, separate from the box accepting these terms:

«I request that you start the review now and I acknowledge that, once the report has been delivered, the service will have been fully performed and I will have lost my fourteen-day right of withdrawal.»

If you tick it, we start straight away and you lose the right of withdrawal once the report has been delivered, under Article 103(a) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users. Until you receive it you can write to us and we stop; in that case we refund what you paid less the proportionate part of the work already done. We confirm by email that you ticked the box, and when.

If you do not tick it, you can still buy and you keep your full fourteen days. In that case the review does not start until that period ends, or until you expressly ask us to start earlier; the delivery period in section 9 runs from then.

How to withdraw: write to us at hola@aiginer.com saying so clearly, or use the model form at the end of this document. You do not need to give a reason.

What happens next: we refund everything you have paid within fourteen calendar days at most from the day we receive your notice, using the same payment method and at no cost to you.

In any case, if something is not what you expected, write to us: we would rather sort it out than leave you with a purchase that does not work for you.

11. If the report is not what was promised

If the report is not delivered, cannot be opened, does not include what is described on the Web Check page or is not what you were promised, you have the right to have it brought into conformity. Write to us and we will fix it. If we cannot, you have the right to a price reduction or to terminate the contract and get your money back, under the rules the law sets for digital content and services (Articles 114 et seq. of the consolidated text of the Spanish General Law for the Protection of Consumers and Users).

If you contract as a business or professional, you have twelve months from delivery to notify us of a defect in the report. If you are a consumer, the statutory conformity period applies, with no additional limitation on our part.

Not liking a finding, or your adviser disagreeing with the criteria, is not in itself a lack of conformity; but write to us anyway: if the criteria are wrong, we correct them for everyone, and we tell you.

12. Who owns the report, and what you can do with it

The report is yours. You can use it inside your business, show it to your accountant or your lawyer, keep it as evidence that on that date you had your website reviewed, and rely on it to fix what is missing.

The remediation texts are there for you to use: you may copy them, adapt them and publish them on your website and your channels. What you may not do is resell the report or distribute it as a product of your own, or use it to provide this same service to third parties.

The criteria, the templates and the tool are ours and remain ours. What you are buying is the report on your website, not the system that produces it.

Confidentiality. What we find on your website is yours and we do not discuss it with anyone: we do not publish which websites we have reviewed, or what they were missing, and we do not use your case as an example without your written permission. The review data is used only to provide the service to you and is not used to train models.

13. Your data

For your data as a buyer, we are the controller. AIGiner, S.L. processes your name, email address, billing details and intake answers in order to manage the purchase, issue the invoice, carry out the review and deliver the report to you. The legal basis is performance of the contract and, for invoicing, a legal obligation. The full details are at `aiginer.com/privacidad`.

The website we review is public. We read what anyone can read. If your pages contain personal data —the name of a contact person, an email address, a signature— it may appear quoted in the report, because every finding carries the extract where it was seen. We keep this to the minimum needed for the finding to be verifiable.

Where it happens. The review and the report are processed and stored on our server in France (European Union). The artificial intelligence model referred to in section 5 runs on infrastructure in the European Union, with zero retention. Email and payment go through our email and payment providers, which are disclosed at `aiginer.com/privacidad` and on our sub-processors page.

How long we keep it. The report and its file are kept for twelve months from delivery, so that we can reissue it to you and deal with any complaint. After that they are deleted. Billing data is kept for the periods required by tax and commercial law.

Your rights of access, rectification, erasure, objection, restriction and portability can be exercised by writing to privacidad@aiginer.com, and you may lodge a complaint with the Spanish Data Protection Agency. We have not appointed a Data Protection Officer because the conditions in Article 37 GDPR do not apply to us; dpo@aiginer.com is a contact mailbox.

14. Liability

Our obligation is one of means: we undertake to review your website against the published criteria and to deliver the report to you, not to ensure that nothing is missing or that no one ever brings a claim against you.

We are not liable for decisions you take on the basis of the report without checking them with whoever advises you, for what a third party decides about your website, for a finding that is wrong because of an inaccurate answer of yours at intake, or for what cannot be seen from outside.

If you contract as a business or professional, our total liability for this service is limited to the amount you have paid for it, except in cases of wilful misconduct, gross negligence, personal injury and any other case in which the law does not allow liability to be limited.

If you contract as a consumer, we limit nothing. The liability regime the law gives you applies in full, and any provision of these terms that conflicts with it is deemed not to have been included.

15. Customer service and complaints

For any question or complaint, write to hola@aiginer.com; for contractual matters, legal@aiginer.com; for data protection, privacidad@aiginer.com. We reply during working hours.

AIGiner is not a member of any alternative consumer dispute resolution body. You may contact the consumer authorities of your autonomous region.

16. Everything else

Anything not covered by these terms is governed by the terms of use of aiginer.com and by our General Terms and Conditions of Contract.

These terms are governed by Spanish law. If you buy as a business or professional, for any matter we cannot resolve by talking, we both submit to the courts of Barcelona. If you buy as a consumer, that submission does not apply to you: you may go to the courts where you live.

These terms are drafted in Spanish. This English version is a courtesy translation: if there is any discrepancy, the Spanish version prevails, without prejudice to any mandatory consumer protection rules that apply to you.

We may update these terms; the version that applies to you is the one published when you bought, and its date appears at the foot. Earlier versions remain accessible.

Version 1.0 · in force from 21 September 2026.

Annex. Model withdrawal form

You only need to fill in and send this form if you want to withdraw from the contract. Using it is not compulsory: any clear statement will do.

To AIGiner, S.L. Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain. hola@aiginer.com

I hereby give notice that I withdraw from my contract for the purchase of the Web Check.

Ordered on / received on: ……………………

Website reviewed: ……………………

Name of consumer: ……………………

Address of consumer: ……………………

Email: ……………………

Signature of consumer (only if this form is submitted on paper): ……………………

Date: ……………………

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AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. AIGiner, S.L. · Gran Via de Carles III, 98, 10º · 08028 Barcelona · Spain · NIF B93819753 · hola@aiginer.com · aiginer.com

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