Service terms · Strategy and Training

1. What this document is and who it applies to

AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. The service is provided by AIGiner, S.L., tax ID (NIF) B93819753, Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595). Write to us at hola@aiginer.com.

These terms are the public framework for the service. The engagement is contracted through a proposal you accept in writing and, where the work calls for it, through a signed agreement: if they say something different, they prevail. They are read together with the General Terms and, where we have to go into systems of yours containing personal data or keep recordings, together with the data processing agreement (Article 28 GDPR).

This does not cover the online course sold on the website: places are bought at aiginer.com and are governed by their own purchase terms, linked next to the payment button. That purchase is a direct consumer purchase, with its right of withdrawal and its total with VAT already included shown before paying; what is covered here is business-to-business contracting.

It is aimed at businesses, professionals and self-employed people; if you contract as a consumer, the mandatory rights the law gives you also apply.

2. What the service includes

Two lines of work, and you can contract one or both.

Strategy consultancy, in three phases: an initial diagnostic of processes, tools, team and objectives; a feasibility analysis, measuring digital maturity, available data and the technical and economic feasibility of each initiative; and a strategy and roadmap tailored to your sector, size and resources, with phases, milestones, estimated costs and indicators. We deliver a diagnostic report, a map of automatable processes, a 6-18 month adoption strategy, a roadmap prioritised by return, technical sheets with an estimate per initiative and a checklist on security and data protection in the use of AI.

Training, by sessions, designed around real cases from your team. You take away the supporting materials, the prompting guide, templates and workflows, and the recording of online sessions where they are recorded. If you mark it in the proposal, we add follow-up support: one follow-up session a month for three months from the last session, not cumulative.

The initial audit is free: a first conversation to see whether there is anything worth pursuing, without the rigour of the diagnostic. It commits neither party to anything and creates no preference. What we show you remains ours and is there for you to weigh up the engagement internally. What we tell each other is confidential from that first conversation, even if we sign nothing.

3. What it does not include

In addition to what is excluded in clause 5.2 of the General Terms, the following are not included: implementing, developing or operating the solutions recommended, which are contracted separately; legal, tax, accounting or employment audit and any work reserved to a regulated profession; preparing your compliance documentation —record of processing activities, impact assessments, internal policies—, without prejudice to the checklist, which is indicative; certifying or officially accrediting the training; handling the subsidy through the Spanish state foundation for employment training (Fundación Estatal para la Formación en el Empleo); and travel, rooms, catering and technical facilities for in-person sessions.

On the subsidy, so there are no surprises: we are not an organising body and we are not accredited to handle it. If you want it, your accountants handle it and we give them the session documentation.

4. What we need from you

A single point of contact; the information for the diagnostic and access to the people whose input matters; that you confirm dates and send us the list of attendees with the agreed notice; that you ensure those invited actually attend and that in-person sessions have a room, connectivity and facilities; and that you inform attendees of the terms, including recording where there is any.

If the diagnostic requires going into a system of yours, the rule is the usual one: a dedicated user with the minimum necessary permissions, never your administrator account, over an encrypted channel, held encrypted in a secrets manager and revoked at the end, which is done by you.

In the classroom there is one rule that is never bent: when working with third-party AI tools, no personal data of your customers or employees and no confidential information goes into them. We work with anonymised cases, and you undertake to anonymise them and not to expose special categories of data.

The people invited failing to turn up does not give a right to repeat the session free of charge or to a refund.

5. Timescales

Training is contracted as a pool of sessions. Dates are set by mutual agreement and confirmed in writing at least ten working days in advance; once the date is confirmed, we reserve the calendar.

The sessions must be used within twelve months of signature: after that they lapse and are not refunded, unless you were unable to use them for reasons attributable to us or because of force majeure. You can ask in writing, before expiry, for an extension of up to three months, which is not refused without reasonable cause. And we notify you in writing thirty calendar days before expiry if you have sessions left: without that notice the lapse does not apply. If we suspend the sessions because of non-payment on your side, the lapse period stops for as long as that lasts.

This twelve-month period is the lapse of the sessions and has nothing to do with the period for bringing a claim in section 8, which is also twelve months but runs from something different and applies only between businesses.

6. Price, payments and monthly fees

The price is the one published on the service page at the time of contracting or the one in the accepted proposal, and the proposal prevails over the page. We deliberately write no figures here, so that this text does not go stale the day a price changes. If the page states that the amount of the diagnostic is credited against the project arising from it when you contract that project within the stated period, that condition is set out in your proposal.

Prices are stated excluding VAT: the applicable tax at the rate in force by law is added to the amount and the invoice sets out the taxable base and the tax separately. The «from» prices on the page are indicative and are not a binding offer. If you contract as a private individual, the total with VAT already included is shown to you before paying, and that total is the amount that will be charged; it cannot always be calculated on the page, because the rate depends on your billing country and your VAT number, which are entered in the payment gateway.

One tax feature specific to training: if a session turns out to be exempt from VAT under Article 20.One.9 of Spanish Law 37/1992, this will be stated on the invoice and the tax will not be added. We do not assert the exemption in advance without having confirmed it, and that is why prices are published excluding VAT: that way, if the transaction is exempt, you pay less rather than the same.

Payment terms: fifteen (15) calendar days from the invoice date, unless your proposal says otherwise. The pool is invoiced 50 % on signature and 50 % on using half the sessions or at six months, whichever comes first; additional sessions and supplements are invoiced monthly in arrears. Late payment interest and suspension for non-payment are in clause 9 of the General Terms.

There is no monthly fee here: no maintenance and no subscription, and therefore nothing with a minimum term. What there is, is the pool of sessions and, if you contract it, the three months of follow-up support in section 2, within the agreed price. If you contract a service with a fee from another area in the same proposal, it is governed by its own terms, which have no minimum term either.

Attendees. Each session has a maximum, set in the proposal, and you send us the list of names five working days in advance. Going above the maximum requires prior written agreement and is dealt with either by an additional session or by a supplement for each additional five attendees. Travel: journeys outside the province of Barcelona, with accommodation and subsistence if needed, are invoiced separately with written authorisation and against receipts, or at the fixed amount in the proposal.

7. Changes of scope and acceptance of delivery

The consultancy includes one round of adjustment per document. Widening processes or areas, adding sessions, fundamentally changing an approved approach or redoing an approved document are changes of scope: they are documented in writing with their impact on price and schedule and are not carried out without your acceptance.

You have ten working days from delivery of a document to point out, with reasons, any deviations; if the period passes, or if you make use of the document, it is deemed accepted. Sessions are deemed provided and accepted once they have been delivered, and you can send us observations within the following five working days.

Cancelling or moving a session is free with five working days' written notice: it does not use up a session and another date is found within the lapse period. With less notice, or if it does not take place for reasons on your side —including non-attendance—, the session is treated as delivered, is invoiced in full and you pay any costs we cannot cancel without charge; even so, we reschedule one session free of charge over the course of the agreement, once only. If we cancel for reasons attributable to us, we propose a new date within fifteen working days, at no cost, and cover your non-recoverable costs up to the value of the session; if there is no way to reschedule it within a reasonable period, you can require it to be refunded.

8. Warranty, maintenance and support

There is no software warranty here because we do not deliver software: there is nothing that can break in production. What there is, is this.

Documents. For thirty calendar days after acceptance we correct free of charge any material, calculation or internal consistency errors. Updating the document because the market, the law or your situation has changed is not included.

Sessions. If a session was not delivered with the agreed content and duration for reasons attributable to us, we repeat it free of charge on a date we agree, or we refund its value if repeating it is not possible within a reasonable period. That is our only obligation on this account.

Those thirty days are the period for free correction, not the period for bringing a claim. If you contract as a business, professional or self-employed person, to claim a defect you notice later you have twelve (12) months from when you know of it or should have known of it (General Terms, clause 17.4). If you contract as a consumer, neither the thirty days nor the twelve months apply to you: the statutory conformity period in Articles 114 et seq. of the consolidated text of the Spanish General Law for the Protection of Consumers and Users applies, which is longer, with no limitation added by us.

Support. Outside the three months of follow-up support there is no continuing support. Queries are answered Monday to Friday, 9:00 to 18:00 (mainland Spanish time), excluding Barcelona city public holidays. We do not provide 24/7 support or an on-call service. Who delivers each session is decided by us, ensuring they are qualified; changing the trainer is not a breach.

9. Third-party tools and continuity

Online sessions are delivered on the platform stated in the proposal, and it is for you to make sure your attendees have suitable connectivity and equipment: technical problems on your side or on your attendees' side do not give a right to repeat the session.

The licences, subscriptions and tools implied by the recommendations you contract in your own name and pay for. The recommendations are issued as at the date of the document, with the information available and the state of the market at that time: we do not undertake to update them when the technology, third-party prices or the law change. Cost, timescale and return estimates are non-binding approximations, not a quotation.

10. Intellectual property and confidentiality

The consultancy documents are yours. Once the price has been paid in full, we assign to you, exclusively and for the maximum term allowed by law, the rights over the diagnostic report, the process map, the strategy and the roadmap.

The training materials are ours. Slides, prompting guides, templates, workflows, exercises and recordings are the intellectual property of AIGiner, protected by Spanish copyright law, and handing them to you does not transfer ownership. What you receive, once paid, is an indefinite, non-exclusive, non-transferable licence, without sublicensing and for internal use: you can reproduce and distribute them within your organisation —including to those who did not attend—, use them day to day and in internal training for your own staff, and adapt them to your terminology while preserving the attribution. It extends to the companies in your group listed in the annex, wherever they are.

What you may not do: resell, licence or transfer them to third parties, even free of charge; publish them outside your organisation, including on the internet and social media; train unrelated third parties with them or provide services to your customers with them; remove the attribution notices; or use them to train AI models. The licence survives the end of the agreement as regards what has been delivered and paid for.

Confidentiality covers what was discussed in the free audit and lasts for the relationship and the five years that follow. And one specific to this service: we do not use the real cases that come up in the classroom as examples to third parties, not even anonymised, without your written authorisation.

11. Data protection and artificial intelligence

There are two situations. The normal one: we do not go into your systems. We process attendees' identification and contact details as independent controllers, only to invite them, deliver materials and issue the attendance certificate if asked; we do not use them for marketing purposes without the person's consent and we delete them twelve months after the last session. You warrant that you have informed them that you are giving us their data. When we do go in —if the diagnostic requires access to systems or documentation of yours containing personal data, or if we keep recordings—, you are the controller and we are the processor (Article 28 GDPR) and the data processing agreement is signed: documented instructions, confidentiality, the Article 32 measures, no subcontracting without authorisation, assistance with data subjects' rights, notification of a breach within 48 hours —and if the data processing agreement provides for a different deadline, the shorter of the two applies (General Terms, clause 13.6)— and export or deletion when we finish.

Recordings. Online sessions only, and only where agreed. Beforehand, attendees must be informed of the recording, its purpose, its retention period and its recipients, and there must be a legal basis for processing image and voice; we give you the model notice, but communicating it is for you. Where technically possible, we make it possible for anyone who prefers not to appear to take part without camera or microphone and in writing. The recordings are handed to you, are subject to the licence in section 10 with a reinforced prohibition on public distribution, and we delete our copies thirty calendar days after handover.

Artificial intelligence. We may rely on AI tools to prepare documents and materials, always with human review before delivery, and we are answerable for the content we deliver whatever tool was used. Inference runs on infrastructure in the European Union and the specific provider is published at `aiginer.com/sub-encargados`. Generative outputs can be incorrect, incomplete or biased even when they sound confident: review them before deciding on them or sending them to a third party, and that is part of what is taught.

What we deliver is decision support, based on what you have told us and on the market as at that date; the business decision, and responsibility for it, are yours. It is not legal, tax, accounting, employment or financial advice, and references to legislation are explanatory. The roadmap is produced on independent criteria and does not oblige you to contract the implementation from us; we mark in the document the initiatives on which we could provide services.

We do not recommend or train in the high-risk uses in Annex III to Regulation (EU) 2024/1689 without prior written agreement, and you undertake not to present the training as authorisation for those uses. Nor do we condone the prohibited practices in its Article 5. The training contributes to AI literacy for the purposes of Article 4 of that Regulation, but it is not a certification and does not establish that your company complies with it.

Channel: privacidad@aiginer.com; no Data Protection Officer has been appointed because the conditions in Article 37 do not apply, and dpo@aiginer.com is a contact mailbox.

12. Liability

Our obligation is one of means and not of result: we do not guarantee any level of uptake or adoption by attendees, or any business outcome from applying our recommendations. Third-party figures we cite are market data, not commitments.

Total aggregate liability is limited to what you have paid us in the twelve months preceding the event causing the loss, with the exclusions and the mandatory carve-outs in clause 17 of the General Terms. In addition, we are not liable for what your attendees do with what they have learned, for personal or confidential data being put into third-party tools contrary to section 4, or for the free audit, which being preliminary gives rise to no liability.

If you contract as a consumer we limit nothing: the statutory regime that applies to you governs in full, and any provision of this text that conflicts with it is deemed not to have been included.

13. Term, cancellation and what happens when it ends

The agreement lasts until the pool is used up, the documents are delivered and accepted and the follow-up support ends, or until the lapse in section 5, whichever comes first. There is no fee and no minimum term.

Between businesses there is no right of withdrawal. If you decide not to continue, you tell us in writing: you pay for the sessions delivered or used, the consultancy work performed and the non-recoverable costs committed; sessions already paid for and not delivered are not refunded, but you keep the right to use them until the deadline. It is the same rule on work already performed as in clause 19.8 of the General Terms: what has been done and delivered is not refunded, what has not been done is pro-rated. The proportionate part paid for and not enjoyed is refunded only where you terminate for a serious and uncured breach on our side, to two decimal places and rounded to the cent.

Terminating for breach requires a written demand and fifteen calendar days to cure it; the only serious breaches on our side are repeatedly failing to deliver confirmed sessions for reasons attributable to us, failing to deliver the essential documents after the deadline and a reasonable extension, or failing to meet the data protection obligations.

When it ends: we settle what has been performed and not invoiced; we hand over the completed and paid documents; if you ask, we return the information you gave us; and each party returns or destroys the other's confidential documentation within sixty calendar days. Attendees' data follows its own period in section 11, and the licence over the materials paid for remains alive.

14. Governing law and how to complain

If something is not right, write to us first: hola@aiginer.com, legal@aiginer.com for contractual matters and privacidad@aiginer.com for data protection. Spanish law applies and, for anything that cannot be resolved by talking, the Courts and Tribunals of Barcelona. If you contract as a consumer that submission does not apply to you: you may go to the courts where you live. AIGiner is not a member of any alternative consumer dispute resolution body.

These terms are drafted in Spanish. This English version is a courtesy translation: if there is any discrepancy, the Spanish version prevails, without prejudice to any mandatory consumer protection rules that apply to you.

---

AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. AIGiner, S.L. · Gran Via de Carles III, 98, 10º · 08028 Barcelona · Spain · NIF B93819753 · hola@aiginer.com · aiginer.com

Service terms · Strategy and Training · version 1.2 · in force from 21 September 2026.

---