Monitoring terms

Monitoring is the Web Check repeated every month, as a subscription. What the service is, how far it goes and what it is not is explained in the same way as there; what is specific to a subscription —term, renewal, cancellation, price and non-payment— is in sections 9 to 12. Everything that is common to all our services is in our General Terms and Conditions of Contract; for this service, if anything conflicts, this page prevails.

1. Who is selling

AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice.

2. What you are subscribing to

One review of your website per month, for as long as the subscription is active, and a dated report each time.

Each monthly review is the same as the Web Check: the five blocks —artificial intelligence notices, environmental claims, accessibility, the legal basics and AI training—, always all five, against a written set of criteria with 45 checks, each with its legal provision beside it. Every report states what is in order, what does not apply to you and what is missing, with the text to fix it, and it states the version of the criteria it was measured against.

The reports stack up. That is what you are really subscribing to: a file with dates, showing that your website was reviewed every month and what was corrected each time. You can download them for as long as the subscription is active.

One subscription per website. Each domain adds a fee.

No minimum term. You can cancel whenever you wish, under section 9.

It is subscribed to after a Web Check. The sign-up button is inside the Web Check report. If you subscribe to Monitoring for that website within the following thirty calendar days, that review counts as the first report and is not repeated, and the first fee covers the following month.

3. What it is NOT

The same as with the Web Check, and for the same reasons:

• It is not legal advice. AIGiner is not a law firm and the report is not a legal opinion, nor does it replace one.
• It does not show that you comply. It is not a seal or a certification, and there is no official AI Act compliance seal. Having twelve consecutive reports is not one either: what the file shows is that you had reviews carried out, not that you are compliant.
• It does not guarantee that you will not have a problem. «In order» means that we looked for a signal on your website and we found it.
• It is a review of what your website publishes. We do not look at your systems, your contracts or your internal records.
• We do not fix your website. We give you the text; putting it in place is done by you or by whoever runs your website.
• It is not continuous monitoring. It is one review per month, not an alert at the moment something changes. If your website changes on the 3rd, the following month's report is what will see it.

4. How far each review goes

Which pages. Those in your sitemap (`sitemap.xml`), and if you do not have one, those reached by following links from the home page down to two levels, with a cap of 300 pages per review. The report states how many it looked at and by which of the two routes.

How it is read. The HTML exactly as your website serves it and, in addition, the home page, the contact page and up to twenty further pages opened in a real browser, in order to see what only appears once the page is rendered.

What cannot be seen from outside is not reviewed: anything behind a password or a paywall, what a video says, subtitles hosted on third-party platforms, and anything your website loads from a domain that is not yours.

What cannot be asserted is not asserted. Checks that a scan cannot close come out as «to check», with what was seen and what would need checking by hand.

If your website blocks us one month. We try three times. If we cannot read it, we tell you before the month is over and that month is not charged: the detail is in section 11.

The criteria change as the law changes. If a new rule creates, changes or repeals an obligation of the kind that shows on a website, the criteria are updated; the decision is taken by a person, never by the system on its own. Every report states the version it was measured against, so one month may bring a finding the previous one did not have without your website having changed. The report says so.

5. The artificial intelligence involved, and who authorises delivery

Yes, an artificial intelligence system is involved in each review, at two points and always on what is doubtful: a second reading that confirms or discards a finding the rules cannot close and which must quote the page literally, and a second pass with tools that goes back to your website to look for what was treated as missing before it reaches the report as a failure. Neither of them can raise the severity of a finding. The browser that reads your website is not artificial intelligence.

The model runs on infrastructure located in the European Union, under a data processing agreement, with zero retention and a commitment that nothing of yours is used to train models. The specific provider is the one listed at `aiginer.com/sub-encargados`.

No report goes out on its own: each month, once the report is generated, a person at AIGiner authorises delivery. The remediation texts come from templates drafted in-house, not generated on the fly.

6. What we need from you

That the website is yours, or that you are authorised to have it reviewed, and that this remains the case each month. You declare it when subscribing, and we may ask you to evidence it before any monthly review: a TXT record in the domain's DNS, a file you upload to its root, or confirmation from an email address on that domain. If we ask and we cannot confirm it, we do not carry out the review, we tell you, and that month is not charged. If the website stops being yours, tell us and we will cancel the subscription.

That you tell us if you change domain. Monitoring is per website: moving the site to another domain is a new subscription, unless it is a renaming of the same site and you tell us.

The intake answers. The ones you gave for the Web Check remain valid. If something relevant changes —how many people you are, whether you start selling on the website, whether you publish content produced with AI— tell us: the report uses those facts to decide what applies to you, and with outdated facts it will decide badly. We remind you once a year.

That you do not block us on purpose. If you put in place a firewall that cuts off automated reviewers, tell us and we will tell you what needs to be allowed.

A valid email address to send the reports and the subscription notices to.

7. Who can subscribe

Businesses, self-employed professionals and organisations can subscribe. You can also subscribe as a private individual: in that case you have the consumer rights explained in sections 8, 13, 14 and 17, and the price you pay is the total including VAT that you see before paying.

When you subscribe we ask whether you are doing so as a business or professional or as a private individual, and the tax ID you enter confirms it. What you tick is what counts.

8. Price, taxes and payment

The price is the one published on the Monitoring page at the time of subscribing, per website, in the option you choose: monthly or annual paid in advance.

All the amounts we publish are stated excluding VAT: Value Added Tax is added to the amount shown at the rate in force by law when the tax becomes chargeable, and every invoice sets out the taxable base and the tax separately.

And a rule that binds us: if you subscribe as a private individual, you are shown the total including taxes before paying, not just the taxable base, and that total is the amount that will be charged. That total cannot always be calculated on the page, because the applicable rate depends on the billing country and on the VAT number you enter in the payment gateway: it may be the Spanish rate, it may be zero under the reverse charge where a business in another Member State provides a valid VAT number, and it may be a transaction outside the scope of VAT outside the European Union. That is why the page shows the amount excluding taxes and this calculation rule, and the full breakdown —base, tax and total— appears in the payment summary before you confirm it, which is the point at which you become bound.

How it is charged. By card, through Stripe, which handles payment data under its own terms; AIGiner never sees or stores your card number. The fee is charged in advance: the monthly one on the same day each month, the annual one on the anniversary of sign-up. Each charge comes with its invoice to the email address you give.

9. Term, renewal and cancellation

Term. The subscription starts on the day of sign-up and runs for one month or one year, depending on the option you choose, and renews automatically for equal periods until either party ends it. There is no minimum term.

How to cancel. By writing to hola@aiginer.com from the subscription email address, or from the management link included in every invoice and every report. No explanations, no phone calls and no penalty. We confirm the cancellation by email, stating the date on which it takes effect.

When you need to tell us. It is enough for it to reach us before the current period renews. If it reaches us on the renewal date or later, the cancellation applies to the following period.

What happens when you cancel.

• Monthly option: the service remains active until the end of the month you have already paid for, including that month's report if we have not yet delivered it, and after that there are no further reviews. That month's fee is not refunded, because the month is provided in full.
• Annual option: we refund the proportionate part of the whole months you will not receive, calculated on what you paid and without recalculating the discount of the annual plan. That is: the months already used are not recharged at the monthly price; we simply divide what you paid by twelve and refund the months remaining. The refund is made within fourteen calendar days, using the same payment method.
• You take your reports with you. Before the effective date you can download them all; if you have not done so, we will send them to you if you ask within the following thirty calendar days.

We can also end it, giving you thirty calendar days' notice before renewal and refunding the part of the period you have paid for and will not receive.

10. Changes to the price and to these terms

The price of your subscription does not change within a period already paid for. We may review it at most once a year and only with effect from a renewal, notifying you by email at least thirty calendar days in advance. Within that period you may cancel without penalty and without the new price applying to you; if you say nothing and let it renew, you are taken to have accepted it.

These terms may be updated. Any change that is materially adverse to you is notified with the same thirty calendar days' notice and with the same right to cancel. The version that applies to you is the one in force at each renewal, and its date appears at the foot. Earlier versions remain accessible.

11. If a month cannot be reviewed

We find out ourselves, and we tell you before the month is over. Every review passes through a person, so if your website blocks the reviewer, if you have changed something that prevents it from being reviewed, or if it does not respond, you are not left waiting for a report that is not coming: we write to you saying what we have seen and what would need to change. We try three times before giving up.

That month is not charged, whatever the cause. Nor is it charged if the report had already been approved and, for whatever reason, was not delivered.

• Monthly option: that month's fee is not charged or, if it had already been charged, it is credited against the next one.
• Annual option: we refund the proportionate part of that month if you ask us to.

If three consecutive months pass without a review being possible, we may cancel the subscription on notice to you, and we refund what was charged for the months without a report.

12. If payment is not made

If a charge fails, the payment gateway retries it over the following days and we notify you by email. While the fee is unpaid, that month's review is not carried out.

If fifteen calendar days after the due date it is still unpaid, we send you a written demand giving you seven calendar days to resolve it. If it is not resolved, we cancel the subscription. None of this affects your right to download the reports already delivered during the following thirty days.

13. Withdrawal

If you subscribe as a business, professional or self-employed person acting in the course of your business, you do not have a right of withdrawal, which the law reserves for consumers. You may cancel whenever you wish under section 9.

If you subscribe as a private individual, outside any professional activity, you have fourteen calendar days from the conclusion of the contract to withdraw without giving any reason and without penalty.

Because the subscription starts being provided straight away, before you pay we ask you the following in its own unticked box, separate from the box accepting these terms:

«I request that the monitoring start now, without waiting for my fourteen-day withdrawal period to end, and I understand that if I withdraw afterwards I will have to pay for the part of the service already provided to me.»

If you withdraw within the fourteen days, we refund what you paid less the proportionate part of what has already been provided, under Article 108(3) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users. If we have already delivered a monthly report within that period, the part provided is that month's fee. If you do not tick the box, the first review does not start until the fourteen days have passed, and if you withdraw before then we refund everything.

Unlike the Web Check, here you do not lose the right of withdrawal by receiving a report: Monitoring is a continuing service and is not exhausted by a single delivery.

How to withdraw: write to us at hola@aiginer.com saying so clearly, or use the model form at the end of this document. You do not need to give a reason. We refund whatever is due within fourteen calendar days at most from the day we receive your notice, using the same payment method and at no cost to you.

14. If the service is not what was promised

If a report does not arrive one month, cannot be opened, does not include what is described on the Monitoring page, or the service is not what you were promised, you have the right to have it brought into conformity. Write to us and we will fix it. If we cannot, you have the right to a price reduction or to terminate the contract and be refunded what you paid for the affected period, under the rules the law sets for digital content and services (Articles 114 et seq. of the consolidated text of the Spanish General Law for the Protection of Consumers and Users).

If you contract as a business or professional, you have twelve months from the delivery of each report to notify us of a defect. If you are a consumer, the statutory conformity period applies, with no additional limitation on our part; in a continuing service like this one, that period covers the whole life of the subscription.

Not liking a finding, or your adviser disagreeing with the criteria, is not in itself a lack of conformity; but write to us anyway: if the criteria are wrong, we correct them for everyone, and we tell you.

15. Who owns the reports, and what you can do with them

The reports are yours. You can use them inside your business, show them to your accountant or your lawyer, and keep them as evidence that on those dates you had your website reviewed. The remediation texts you may copy, adapt and publish on your website and your channels. What you may not do is resell them or distribute them as a product of your own, or use the service to provide this same monitoring to third parties.

The criteria, the templates and the tool are ours and remain ours. What you are subscribing to is the review of your website, not the system that produces it.

Confidentiality. What we find on your website is not discussed with anyone: we do not publish which websites we monitor, or what they were missing, and we do not use your case as an example without your written permission. The review data is used only to provide the service to you and is not used to train models.

16. Your data

For your data as a customer, we are the controller. AIGiner, S.L. processes your name, email address, billing details, intake answers and subscription history in order to provide, charge for and invoice the service. The legal basis is performance of the contract and, for invoicing, a legal obligation. The full details are at `aiginer.com/privacidad`.

The website we review is public. We read what anyone can read. If your pages contain personal data, it may appear quoted in the report, because every finding carries the extract where it was seen. We keep this to the minimum needed for the finding to be verifiable.

Where it happens. The reviews, the reports and the file are processed and stored on our server in France (European Union). The artificial intelligence model referred to in section 5 runs on infrastructure in the European Union, with zero retention. Email and payment go through our email and payment providers, disclosed at `aiginer.com/privacidad` and on our sub-processors page.

How long we keep it. The file and its reports are kept for as long as the subscription is active and for twelve months afterwards, so that you can recover them and so that we can deal with any complaint. After that they are deleted. Billing data is kept for the periods required by tax and commercial law.

Your rights of access, rectification, erasure, objection, restriction and portability can be exercised by writing to privacidad@aiginer.com, and you may lodge a complaint with the Spanish Data Protection Agency. We have not appointed a Data Protection Officer because the conditions in Article 37 GDPR do not apply to us; dpo@aiginer.com is a contact mailbox.

17. Liability

Our obligation is one of means: we undertake to review your website every month against the published criteria and to deliver the report to you, not to ensure that nothing is missing or that no one ever brings a claim against you. Monitoring is not insurance and not a guarantee of compliance.

We are not liable for decisions you take on the basis of a report without checking them with whoever advises you, for what a third party decides about your website, for a finding that is wrong because of an inaccurate answer of yours at intake, or for what cannot be seen from outside.

If you contract as a business or professional, our total liability is limited to what you have paid us for this service in the twelve months before the event giving rise to the claim, except in cases of wilful misconduct, gross negligence, personal injury and any other case in which the law does not allow liability to be limited.

If you contract as a consumer, we limit nothing. The liability regime the law gives you applies in full, and any provision of these terms that conflicts with it is deemed not to have been included.

18. Customer service and complaints

For any question or complaint, write to hola@aiginer.com; for contractual matters, legal@aiginer.com; for data protection, privacidad@aiginer.com. We reply during working hours.

AIGiner is not a member of any alternative consumer dispute resolution body. You may contact the consumer authorities of your autonomous region.

19. Everything else

Anything not covered by these terms is governed by the terms of use of aiginer.com and by our General Terms and Conditions of Contract.

These terms are governed by Spanish law. If you subscribe as a business or professional, for any matter we cannot resolve by talking, we both submit to the courts of Barcelona. If you subscribe as a consumer, that submission does not apply to you: you may go to the courts where you live.

These terms are drafted in Spanish. This English version is a courtesy translation: if there is any discrepancy, the Spanish version prevails, without prejudice to any mandatory consumer protection rules that apply to you.

Version 1.0 · in force from 21 September 2026.

Annex. Model withdrawal form

You only need to fill in and send this form if you want to withdraw from the contract within the fourteen days. Using it is not compulsory: any clear statement will do. To cancel later you do not need a form: an email is enough (section 9).

To AIGiner, S.L. Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain. hola@aiginer.com

I hereby give notice that I withdraw from my Monitoring subscription contract.

Contract concluded on: ……………………

Website monitored: ……………………

Name of consumer: ……………………

Address of consumer: ……………………

Email: ……………………

Signature of consumer (only if this form is submitted on paper): ……………………

Date: ……………………

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AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. AIGiner, S.L. · Gran Via de Carles III, 98, 10º · 08028 Barcelona · Spain · NIF B93819753 · hola@aiginer.com · aiginer.com

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