Terms for AIGiner Labs services

These are framework terms. Each engagement is closed with a proposal you accept in writing and, when the project calls for it, with a signed contract: that is where the scope, the deliverables, the deadlines and the price live, and if they say something different, they prevail. They are read together with our General Terms and Conditions of Contract, which are the common floor for everything you contract with us.

1. Who provides the service

AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice.

2. The four services and how each one is contracted

In every case, what you are contracting is what appears in the accepted proposal, with its deliverables listed. The «from» prices and the sizes shown on the page are indicative, exclude VAT and are not a binding offer; the applicable price is the one in the proposal. The first consultation is free and commits you to nothing.

3. What is NOT included

In addition to the exclusions in clause 5.2 of the General Terms, and unless the proposal says otherwise:

• Third-party licences and subscriptions the work requires: stock imagery, music, fonts, tools, hosting, domains and advertising platform spend. They are contracted in your name and paid by you.
• The advertising spend. We produce and, if you commission it, manage; the money spent on Meta, Google or TikTok is yours and you pay it directly to the platform.
• The fees of real creators or actors, which are itemised separately in the proposal.
• Drafting the legal texts for your website (legal notice, privacy, cookies, terms): the website is delivered ready to host them, but the content is yours or is commissioned separately.
• Translation or dubbing into languages not covered by the proposal.
• Publishing on your channels, unless management is contracted.
• Subsequent maintenance: in Creative Websites the first month is included in the project and, from the second month, it is optional and with no minimum term.

4. What we need from you

A single point of contact with authority to decide and approve.

The material and the access credentials within the agreed deadlines: brand, logos, catalogue, product photography, reference texts and, if we are to publish, access to your channels with the minimum necessary permissions.

That you hold the rights to what you provide. Trade marks, images, music, texts, photographs of people and data: by giving them to us you declare that you may use them for this purpose and you hold us harmless against third-party claims arising from them. If we have doubts about an image or a piece of music, we ask before using it.

Approvals on time. Unless the proposal says otherwise, you have five working days to approve each deliverable or to raise reasoned discrepancies. Once that period passes, or if you start publishing the piece, it is taken as approved.

That what you ask for can lawfully be advertised. We do not produce pieces making claims you cannot support, or content that breaches the law or the channels' policies (section 10).

5. Deadlines

The deadline is the one in the proposal and starts running when three things come together: acceptance of the proposal, payment of the first milestone where one is scheduled, and actual delivery of the material and access set out in section 4.

Deadlines are suspended while we wait for an approval from you, during delays attributable to you, and in cases of force majeure. In campaigns with real creators the deadline also depends on the availability of the people selected, and that is stated in the proposal with specific dates.

6. Price, VAT and payment

The price is the one in the accepted proposal.

All the amounts we publish or quote are stated excluding VAT: Value Added Tax is added to the amount shown at the rate in force by law when the tax becomes chargeable, and the invoice sets out the taxable base and the tax separately.

And a rule that binds us: a private individual is shown the total including taxes before paying, not just the taxable base. That total including taxes is the price they pay. It cannot always be calculated on the page, because the applicable rate depends on your billing country and your VAT number, which are entered in the payment gateway; that is why the page shows the amount excluding taxes and this calculation rule, and the full breakdown appears before the payment is confirmed.

How it is paid. Unless agreed otherwise:

• Projects (characters, video, campaigns, websites): 50 % on acceptance of the proposal and 50 % on delivery. The first milestone is not refunded if you decide not to continue, because it pays for the concept, the art direction and the reserved slot in the calendar.
• Social Content: the fee is paid in advance at the start of each month, and the first batch is produced once the editorial calendar is approved.
• Third-party costs and creators' fees are either advanced or invoiced with supporting documents, as the proposal states.

Payment terms, late-payment interest and suspension for non-payment are in clause 9 of the General Terms. Travel outside the province of Barcelona is invoiced separately, with prior authorisation and against receipts.

7. Rounds of changes, and what counts as a change of scope

Each deliverable includes two rounds of adjustments on the work delivered, unless the proposal says otherwise. In Social Content, the rounds included in each batch are those set out in your proposal.

It is a change of scope, not a round of adjustments, to: add pieces, formats, languages or channels; change creative direction already approved; redo work you approved; change the script after production; or adapt what was delivered to a change of yours after the design was closed.

Every change of scope is documented in writing with its impact on price and calendar, and it is not carried out without your acceptance.

8. Image and voice rights

This is the most delicate part of this work, so here it is in detail.

Real people. Using the image, voice or name of a natural person requires their prior, express, specific written consent, with the scope, the media and the term defined. If the person is yours —you, someone on your team, a client of yours— you obtain that consent and give it to us. Without it we do not produce.

Consent can be withdrawn. If it is withdrawn, we stop the use in whatever depends on us and we delete the voice or image model. Taking down what is already published on your channels is for you to do, and the cost of remaking a piece for that reason is not included.

Cloned voices. We do not clone anyone's voice without their specific written consent for that purpose. A voice that recognisably imitates an identifiable person, even if only «similar», is treated in the same way as a cloned voice.

Minors. We do not work with the image or voice of minors without the written authorisation of their legal representatives.

Synthetic characters. An avatar or virtual influencer created for you is not designed to resemble an identifiable real person, or a character protected by third-party rights, unless you provide the corresponding consent or licence.

Real creators, actors and influencers. When the campaign includes them, we handle selection, negotiation and contracts, and we tell you clearly what scope and what term of use you have bought: territory, channels, duration and whether paid promotion is allowed. The material may not be used outside that scope, and we cannot assign you more rights than that person has granted us.

9. Generative artificial intelligence: declared and labelled

We use generative artificial intelligence to create characters, voices, images, video and creative variants. We tell you before we start and it is stated in the proposal, including which part of the work is done that way.

What the law requires to be labelled, is labelled. Image, audio or video content that is generated or manipulated and resembles real persons, objects or places —what Regulation (EU) 2024/1689 calls a *deep fake*— must be identified as artificially generated, under its Article 50(4). We deliver the piece with that identification applied and, where the channel allows it, with the technical marking embedded, together with the text for the description.

On publication, the obligation belongs to whoever publishes. If the piece is published on your channels and under your brand, you are the deployer: we give you the means and the wording, but the identification has to actually be published. If you also commission publication from us, we apply it.

Limitations. Generative systems can produce incorrect, biased or implausible results. That is why you approve every piece before publishing it (section 4), and we are not liable for what is published without that approval.

We do not train on what is yours. Your brand, your materials, your data and the pieces produced for you are not used to train, fine-tune or evaluate models, whether ours or third parties', and we pass that commitment on to our providers. Processing by models takes place on infrastructure located in the European Union; the specific providers are listed at `aiginer.com/sub-encargados`.

Uses we do not undertake. We do not produce content falling within the prohibited practices in Article 5 of that Regulation, or pieces intended to pass for a real person without their consent, or disinformation.

10. Advertising: rules and channel policies

We review every piece against the advertising policies of the channels where it will run and against advertising law, including the identification of sponsored content in campaigns with creators. It is a stage of the work, not a favour.

What we cannot guarantee is that a channel will approve a piece or will not suspend an account: that decision is theirs, taken on criteria that change and sometimes automatically. If they reject a creative, we adapt it; if the rejection keeps happening because of something that depends on your product or your claims, we tell you and you decide.

The claims are yours. Whatever the piece states about your product —results, properties, «the most», «sustainable», seals, prices, deadlines and availability— must be supportable with evidence you hold. We neither invent nor verify it, and if a claim strikes us as unsupportable, we say so and we do not produce it.

No commission on your spend. In Ads and Campaigns we charge a fixed price for the work, not a percentage of what you spend on advertising.

No guarantee of results. Our obligation is one of means: we do not guarantee sales, leads, followers, reach, cost per acquisition, search rankings or any other metric that depends on an algorithm, a market or your product.

11. Third-party content

Pieces may incorporate music, fonts, stock images, templates or third-party components. We tell you which ones and under what licence in the delivery document, and where the licence must be in your name, it is contracted that way.

Some licences have limits —social media only, no paid promotion, with an expiry date— and those limits are given to you in writing. Using a piece outside the scope of its licence is the responsibility of whoever uses it.

We do not incorporate third-party trade marks, characters, songs or images without a licence. If you ask us to use something of yours that in fact belongs to someone else, we do not do it.

12. Who owns what we deliver

Once the price has been paid in full, we assign to you exclusively, worldwide and for the maximum term the law allows the exploitation rights over what was created specifically for you: the character and its voice identity, the videos and their cutdowns, the creatives and their variants, the designs, the social pieces, the final script and the website with its files.

Until payment is complete, you have a temporary licence limited to approving the deliverables. Publishing an unpaid piece is not covered by any licence.

Three limits, and they matter:

• Anything coming from a third party carries its licence (section 11) and the scope that licence gives.
• Anything coming from a real person carries their contract (section 8): in campaigns with creators, the scope and the term are the ones that person signed.
• Our pre-existing components remain ours —templates, libraries, methodology, the system we produce with—. Over those you receive a non-exclusive, non-transferable, indefinite licence limited to exploiting the deliverables in which they are incorporated.

In Creative Websites, in addition: the domain, the credentials and the files are in your name from day one, with the rights of use in writing, and if one day you want to leave, you take the website and its documentation with you. No minimum term.

What you provide remains yours, and you grant us a limited licence to use it in performing the engagement.

13. Portfolio and confidentiality

We may show the work in our portfolio, on our website and in our commercial materials, and name your company as a client. You can opt out by telling us in writing, at any time and at no cost, and then it does not appear.

What we never publish: figures, results, budgets, unpublished material and anything you have marked as confidential. Confidentiality applies during the relationship and for the following five years.

14. Cancellation and termination

Projects. If you decide not to continue, you tell us in writing and pay for the work actually performed, with a minimum of what has already been invoiced; the first milestone is not refunded. If a stoppage attributable to you exceeds sixty calendar days, we may terminate the engagement and invoice what has been done.

Social Content. No minimum term: cancellation is requested in writing to hola@aiginer.com with thirty calendar days' notice and takes effect at the end of the current month, which is provided and charged in full, with its batch. Unused batches do not accumulate and are not refunded, unless they could not be produced for reasons attributable to us.

Termination for breach. Either party may terminate if the other breaches an essential obligation and does not cure it within fifteen calendar days of a written demand. If the breach is ours and we do not cure it, what has been performed is settled and what was charged for undelivered work is refunded.

On termination we hand over what is completed and paid for, with the assignment in section 12, and each party returns or destroys the other's confidential information.

15. If you contract as a consumer

These services are aimed at businesses, professionals and the self-employed. But there are engagements —a personal brand website, the content for your own profile— that a private individual may contract outside any professional activity, and then your mandatory rights apply:

• To know the total price including taxes before becoming bound, on the terms of section 6.
• Fourteen calendar days to withdraw from acceptance of the proposal, without giving any reason and without penalty, by writing to hola@aiginer.com or legal@aiginer.com.
• If you expressly ask us to start before those fourteen days end and you then withdraw, you pay the proportionate part of what has been done; and if the service has been fully performed at your express request and with your acknowledgement that you would lose the right, you lose it (Article 103(a) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users). We ask for that acknowledgement in writing and separately before starting.
• If you do not ask us to start earlier, we do not start until the fourteen days have passed.
• Conformity: if what is delivered does not match the proposal, you have the right to have it brought into conformity and, if we cannot, to a price reduction or to terminate and recover what you paid. The statutory period that applies to you governs, and in particular the conformity regime in Articles 114 et seq. of that consolidated text, with no limitation added by these Terms.
• Any provision of these terms less favourable than your statutory regime is deemed not to have been included.

16. Liability

Our obligation is one of means (section 10). We are not liable for the materials, claims, trade marks or data you provide; for the decisions of an advertising channel; for what is published without your approval; or for what happens through using a piece outside the scope of its licence or of the contract of the person appearing in it.

Defects and claims. If you contract as a business, professional or self-employed person acting in the course of your business, you must notify us in writing of any claim, including one arising from a defect noticed after delivery, within twelve (12) months of delivery, and we correct it at no cost where it is attributable to us. If you are a consumer, that twelve-month period does not apply to you: the statutory period that applies to you governs, as set out in section 15, with no limitation added by these Terms.

If you contract as a business or professional, our total aggregate liability is limited to the amount actually received for the affected engagement in the twelve months before the event giving rise to the claim, except in cases of wilful misconduct, gross negligence, personal injury and any other case in which the law does not allow liability to be limited. Loss of profit, reputational harm and indirect damages are excluded.

If you contract as a consumer, we limit nothing. The regime the law gives you applies in full.

Indemnity. You hold us harmless against third-party claims arising from what you provide, from your claims about your product and from the use you make of the deliverables.

17. Data protection

Contact data. Each party processes the other's professional contact data as a controller, in order to manage the relationship. Details at `aiginer.com/privacidad`.

Where we process data on your behalf —a follower database, the data from a form on your website, images of identifiable people you give us— you are the controller and we are the processor, and the Article 28 GDPR agreement is signed before we start, setting out the personal data breach notification period and the rest of the commitments. If the engagement does not involve processing personal data on your behalf, that is stated in the proposal and no agreement is signed.

Images and voices of people are personal data, and a voice or a face processed in order to identify someone may be biometric data: that is why section 8 requires written consent, and why voice and image models are held encrypted, used only for your engagement, and deleted when consent is withdrawn or on termination.

Where it is processed. On infrastructure in the European Union, including the inference models. Sub-processors are published at `aiginer.com/sub-encargados`.

18. Complaints, governing law and jurisdiction

Write to us first: hola@aiginer.com, legal@aiginer.com for contractual matters and privacidad@aiginer.com for data protection.

AIGiner is not a member of any alternative consumer dispute resolution body. If you are a consumer, you may contact the consumer authorities of your autonomous region.

Spanish law applies. If you contract as a business or professional, we both submit to the courts of Barcelona. If you contract as a consumer, that submission does not apply to you: you may go to the courts where you live.

These terms are drafted in Spanish. This English version is a courtesy translation: if there is any discrepancy, the Spanish version prevails, without prejudice to any mandatory consumer protection rules that apply to you.

Version 1.0 · in force from 21 September 2026.

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AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. AIGiner, S.L. · Gran Via de Carles III, 98, 10º · 08028 Barcelona · Spain · NIF B93819753 · hola@aiginer.com · aiginer.com

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