Technical support on your docs and your product
An assistant trained on your documentation, changelog and resolved cases answers most tier-1 tickets instantly, and escalates new cases to your team with the diagnosis already done.
Industries
AI and automation for Technology & SaaS
In a SaaS, support and onboarding grow with every new customer, but the team cannot grow at the same pace. We automate both and add eyes on product usage to anticipate churn.
Where it hurts
What's costing you time and money today.
- Ticket volume growing faster than the support team
- Users who sign up, never reach activation and are lost in the first weeks
- Misclassified tickets bouncing between tiers, taking days to reach whoever can solve them
- Documentation that exists but that neither users nor your own team can find when they need it
What we build
Concrete solutions, not promises.
These are real automations we've built for this sector. Every project starts from your own processes, not a closed catalogue.
User onboarding and activation
Activation sequences that react to what the user does (or stops doing) inside the product: contextual guides, emails at the right moment and alerts to the team when a valuable account gets stuck.
Smart ticket triage
Every ticket is classified by product, severity and customer, prioritized and delivered to the right team with the technical context gathered. SLAs stop suffering from misrouted tickets.
Churn signal detection
The AI crosses product usage, tickets and billing to score each account’s risk and alert customer success in time to act, not when the cancellation email arrives.
Applicable services
How we make it happen.
We combine these services depending on what your case needs. In the free audit we tell you where to start.
Frequently asked questions
Common questions about this sector
Have another question? Write to us and we'll answer within 24 hours.
We are a technical company. What do you bring that we could not build ourselves?
Being able to is not the same as prioritizing it. Your team should be building product, not internal support and onboarding infrastructure. We deliver it working in weeks, with the experience of having built it before, and your roadmap does not pay the price.
How does it integrate with our stack?
Through APIs, the way you like it. We connect to your helpdesk, CRM, knowledge base and product analytics, and hand over documentation of how every piece works so your team can operate and extend it.
What about our B2B customers’ data?
It is handled under your own contractual commitments: we sign DPAs, data is processed within European territory and never used to train third-party models. If your contracts demand specific conditions, we build them into the design.
Technology & SaaS
Tell us about your processes and we'll tell you exactly what to automate.
In a 30-minute call we analyse your operation and hand you a report with the AI opportunities in your business. No strings attached.