Proactive shipment tracking
The customer gets automatic notifications at every milestone (pickup, transit, out for delivery, delivered) and can ask about their shipment on web or WhatsApp with an instant answer. Tracking calls plummet.
Industries
AI and automation for Logistics & Transport
In logistics, information arrives late: the customer calls to ask where their shipment is, and incidents surface once they are already complaints. We automate tracking, notifications and planning to stay ahead.
Where it hurts
What's costing you time and money today.
- Constant "where is my shipment?" calls and emails saturating the traffic office
- Route and load planning done by hand, depending on the experience of one or two people
- Incidents discovered by the customer before the company knows
- Paper delivery notes and proof-of-delivery slips someone has to key in afterwards
What we build
Concrete solutions, not promises.
These are real automations we've built for this sector. Every project starts from your own processes, not a closed catalogue.
Route and load optimization
The AI proposes routes and load groupings considering time windows, capacities and costs. The planner validates in minutes what used to take hours to assemble.
Early incident handling
When a shipment deviates from plan, the system detects it, notifies the customer with the new estimate and opens the incident with the carrier before the complaint arrives.
Digitized delivery notes and POD
Delivery notes, CMRs and proof-of-delivery slips are captured with a photo, read automatically and stored against the order. No more keying in paperwork at the end of the day.
Applicable services
How we make it happen.
We combine these services depending on what your case needs. In the free audit we tell you where to start.
Frequently asked questions
Common questions about this sector
Have another question? Write to us and we'll answer within 24 hours.
Does it integrate with my TMS or fleet management software?
Yes. We connect to your TMS, to the systems of the carriers you work with, and to geolocation devices if you use them. Tracking information comes from your real systems, not from a parallel channel.
Does it work for a small fleet or only for large operators?
It works at any scale. In small and mid-sized fleets the impact actually shows sooner, because the people who plan are the same ones answering the phone, and freeing them from tracking calls changes their day.
How much do tracking calls actually drop?
It depends on your starting point, but once customers get proactive notifications and can check shipments on their own, most "where is it?" calls disappear. In the free audit we measure your current volume and estimate the specific saving.
Logistics & Transport
Tell us about your processes and we'll tell you exactly what to automate.
In a 30-minute call we analyse your operation and hand you a report with the AI opportunities in your business. No strings attached.