Instant resolution of common questions
An assistant connected to your knowledge base and your systems resolves most repetitive questions on the spot, on web, WhatsApp and email, in your brand’s tone.
Industries
AI and automation for Customer Service
Most of the questions a support team receives are repetitive and have known answers. We automate that layer so customers get instant replies and your team keeps only the cases that genuinely require judgment.
Where it hurts
What's costing you time and money today.
- The same ten questions, repeated dozens of times a day, wearing out an entire team
- Demand spikes that collapse support and blow up response times
- Nights, weekends and holidays without coverage: the customer waits and frustration grows
- Customers repeating their case on every channel because nobody holds the full context
What we build
Concrete solutions, not promises.
These are real automations we've built for this sector. Every project starts from your own processes, not a closed catalogue.
Smart ticket triage and routing
Every ticket is classified by topic, urgency and customer, and reaches the right agent with the context already gathered. Tickets stop bouncing between inboxes.
After-hours phone coverage
A voice assistant takes calls when the team is off or overloaded: it resolves what can be resolved, records the case and books the callback. No call gets lost.
Conversation analytics
The AI analyzes contact reasons and spots what generates the most questions: a confusing process, a page nobody understands, a recurring fault. You attack the cause, not just the symptom.
Applicable services
How we make it happen.
We combine these services depending on what your case needs. In the free audit we tell you where to start.
Frequently asked questions
Common questions about this sector
Have another question? Write to us and we'll answer within 24 hours.
Will my customers notice they are talking to an AI?
The assistant introduces itself as what it is, as European regulation requires, but it is built with your tone and your real data, so the experience is one of useful, instant answers, not of a robot. And when a case calls for it, it hands over to a person with full context, so the customer never repeats themselves.
Which languages can it support?
Whichever your business needs. The same assistant serves Spanish, Catalan, English and dozens more, keeping the same information and answer quality across all of them.
Does it integrate with my current helpdesk?
Yes. We build on Zendesk, Freshdesk, Intercom and similar tools, or on your mailbox if you do not use a helpdesk yet. The AI joins your current operation; it does not force you to change it.
Customer Service
Tell us about your processes and we'll tell you exactly what to automate.
In a 30-minute call we analyse your operation and hand you a report with the AI opportunities in your business. No strings attached.