Service terms · Data and Intelligence

1. What this document is and who it applies to

AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. The service is provided by AIGiner, S.L., tax ID (NIF) B93819753, Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595). Write to us at hola@aiginer.com.

These terms are the public framework for the service. The engagement is contracted through a proposal you accept in writing and, where the project calls for it, through a signed agreement: if they say something different, they prevail. They are read together with the General Terms, with the data processing agreement (Article 28 GDPR), which is signed unless the project is limited to aggregated data with no identifiable person, and with the Service Level Agreement if you contract hosting or maintenance.

The project comes with a fixed price and a defined scope; hosting and maintenance are separate and optional. It is aimed at businesses, professionals and self-employed people; if you contract as a consumer, the mandatory rights the law gives you also apply.

2. What the service includes

Two lines of work, and you can contract one or both. On your structured data: dashboards, automated reports and prediction and segmentation models built from your numerical sources (point of sale, CRM, web analytics, accounting, spreadsheets). On your documentation: an assistant that searches and answers in natural language across your documentary knowledge, quoting the source document and passage, with role-based access control.

Five phases: data and knowledge audit; connection, cleaning and ingestion, resolving duplicates and inconsistencies and indexing with their permissions; dashboards and reports; models and tuning using real questions from your team; and integration and handover, with training and a panel for uploading, updating and withdrawing documents on your own.

3. What it does not include

In addition to what is excluded in clause 5.2 of the General Terms, the following are not included: rebuilding or bulk-normalising your historical data beyond the cleaning in the annex; digitising paper, other than any character recognition contracted; statutory audit, accounting or tax review and any work reserved to a regulated profession; certifying that your data is accurate or validating your business criteria; supporting your end users; adapting the solution to changes on your side after the design has been closed or to changes by third parties; and new sources, indicators, models or languages.

4. What we need from you

A single point of contact; access to the sources and the documentation in the formats and within the periods agreed; and that you define and approve the indicators and the calculation rules: we implement the rule you give us, we do not decide how your margin is calculated. That you hold the rights over what you supply and that processing it does not breach confidentiality duties you owe to third parties. That you give us fifteen calendar days' notice of any change in your systems or in the structure of your data.

With the document assistant, you define and approve in writing the matrix of roles and permissions: who can consult what. We implement it and check that it works, but the allocation criteria are your decision and you undertake to keep them up to date, especially as people join and leave.

Access and credentials: a dedicated user with the minimum necessary permissions and, wherever the system allows it, read-only; never your administrator account. Over an encrypted channel, held encrypted in a secrets manager and securely destroyed when we finish. Revoking them at the end is done by you.

You do not need to tidy your data first: connecting and cleaning is part of the service. But the quality of the result depends on the quality of the sources, and we will tell you in writing about any shortcomings we see and how they affect the outcome.

5. Timescales

The estimated period runs from the moment three things have happened together: signature of the agreement, payment of the first milestone and actual delivery of access, sources and documentation. It is adjusted if you are late, if there is a change of scope or in cases of force majeure.

If during the audit we see that a source is not fit for purpose, or that your history is not enough for a model with reasonable reliability, we tell you, with the alternatives; if there is no viable alternative, that part of the scope is changed or deducted from the price in the corresponding proportion.

6. Price, payments and monthly fees

This service is priced on enquiry: the page publishes no price. The quotation is settled after the initial audit, once it is known how many sources there are, what state they are in and which models will be built; the price is the one in the proposal you accept in writing, and there is no figure in this text that could contradict it.

Prices are stated excluding VAT: the applicable tax at the rate in force by law is added to the amount and the invoice sets out the taxable base and the tax separately. If the page ever publishes a starting price, it would be indicative, exclusive of VAT and non-binding. If you contract as a private individual, the total with VAT already included is shown to you before paying, and that total is the amount that will be charged; it cannot always be calculated on the page, because the rate depends on your billing country and your VAT number, which are entered in the payment gateway.

Payment terms: fifteen (15) calendar days from the invoice date, unless your proposal says otherwise. The usual pattern is 50 % on signature and 50 % on acceptance of delivery. Late payment interest and suspension for non-payment are in clause 9 of the General Terms, with one feature specific to this service: suspension never affects the retention or the export of your data. Travel outside the province of Barcelona is invoiced separately, with prior authorisation and against receipts.

Monthly fees: two, and both optional and with no minimum term. Hosting, if you choose to have the solution run on infrastructure managed by us rather than on your own, with backups and their retention. And maintenance: monitoring of the connections, incident handling, correction of defects outside the warranty, reindexing of new documents and a number of monthly hours for minor adjustments that do not roll over. They are paid in advance, with three bases carrying a fixed discount: monthly with no discount, half-yearly paying five months out of six and annual paying nine out of twelve. You end them with thirty calendar days' written notice and you pay nothing after the effective date.

7. Changes of scope and acceptance of delivery

The price includes two rounds of adjustment per deliverable. Adding sources, indicators, models, languages or document volumes, redoing something you approved or adapting the solution to changes on your side after the design was closed are changes of scope: they are documented in writing with their impact on price and schedule and are not carried out without your acceptance.

You have ten working days from the moment we notify a deliverable to point out, with reasons, any deviations from the annex. If the period passes, or if you start using the deliverable in your operations, it is deemed accepted. If you point out deviations in time, we correct them and a fresh period of five working days opens, limited to those points.

8. Warranty, maintenance and support

Thirty calendar days' warranty from acceptance of each deliverable: we correct free of charge any defects attributable to us —a calculation that does not apply the rule you approved, a connection that does not refresh, a permission implemented wrongly against your matrix—.

It does not cover deviations caused by errors, gaps or inconsistencies in your source data; failures caused by changes on your side or by third parties; how accurate a prediction model turns out to be, which is dealt with in section 11; the permission allocation criteria you defined; or requests for improvements.

Be clear about what those thirty days are: they are the period for free correction, not the period for bringing a claim. If you contract as a business, professional or self-employed person, to claim a defect you notice later you have twelve (12) months from when you know of it or should have known of it (General Terms, clause 17.4). If you contract as a consumer, neither the thirty days nor the twelve months apply to you: the statutory conformity period in Articles 114 et seq. of the consolidated text of the Spanish General Law for the Protection of Consumers and Users applies, which is longer, with no limitation added by us.

Hosting and maintenance renew automatically, have no minimum term and either party can end them with thirty calendar days' written notice, effective at the end of the then-current period; ending them does not affect your right to export or to have your data deleted.

Support Monday to Friday, 9:00 to 18:00 (mainland Spanish time), excluding Barcelona city public holidays. We do not provide 24/7 support or an on-call service. The first-response time, which is not a resolution time, is shorter if the incident makes the solution completely unusable; the figures are in the proposal.

9. Third-party tools and continuity

The solution relies on third-party tools: visualisation, storage, model consumption and the APIs of your own systems. Those licences, subscriptions and consumption you contract in your own name and pay for, unless the proposal says otherwise.

If it stops working because a third party changes or withdraws its service, or because you change your systems, your data structures or your processes, the adaptation falls outside the scope: we will propose how to do it, as a change of scope or against the maintenance hours. You can choose to have the solution run on your own infrastructure, in which case availability, cost and backups are yours.

10. Intellectual property and confidentiality

Your data, documents and content are and remain yours, including anything uploaded, indexed, transformed or derived. And so are the results —dashboards, reports, segmentations, predictions and answers—.

We use them only to provide the service to you: they are not used to train, fine-tune or evaluate AI models, neither ours nor third parties', beyond those built for you; they are not reused in other clients' projects or to build products, datasets or market studies; they are not passed to third parties other than the sub-processors authorised in the annex; and they are not exploited in aggregated or anonymised form for commercial purposes without your prior, specific written agreement.

Once the price has been paid in full, we assign to you, exclusively and for the maximum term allowed by law, the rights over what was made for you: the configuration of the dashboards, the queries and transformations, the definition of the indicators, models trained on your data and the documentation. Excluded are our generic tools, templates and pipelines, over which you receive a non-exclusive, non-transferable and indefinite licence to exploit the deliverables. We retain the right to reuse knowledge and methodologies, without in any case reusing your data, your documents or the models trained on your information.

Here we have access to information that is particularly sensitive competitively, so we are especially careful with custody and limit access to what is strictly necessary. Portfolio use —without revealing data, figures or conclusions— and confidentiality, during the relationship and for the five years that follow, are in clauses 11 and 12 of the General Terms.

11. Data protection and artificial intelligence

Your sources and your documentation usually contain personal data. You are the controller and we are the processor (Article 28 GDPR and Spanish Organic Law 3/2018); the detail is in the data processing agreement.

We undertake to process the data only on your documented instructions; to ensure the confidentiality of those who process it; to apply the Article 32 measures; to give you thirty days' notice of any new sub-processor; to assist you with data subjects' rights and with impact assessments where the volume or the nature of the data requires them; to notify you of a breach within 48 hours of becoming aware of it, and if the data processing agreement provides for a different deadline the shorter of the two applies (General Terms, clause 13.6); to allow you to audit once a year; and to export or delete the data when we finish. During the audit we agree which personal fields are genuinely needed and propose pseudonymising or excluding those that are not.

Inference runs on infrastructure in the European Union, under a data processing agreement and with zero retention: there is no international transfer on this account. The specific provider is published at `aiginer.com/sub-encargados`.

What we deliver is decision support, not a guarantee or professional advice. A prediction model does not give certainties: it gives an estimate with a margin that depends on your history. We tell you before building it what reliability can be expected and we document the metrics, but we do not guarantee any accuracy percentage. The document assistant always cites document and passage and says when something is not there; even so, check against the cited source any figure that is going to support a significant decision or a communication to a third party. A model trained on your history reproduces its patterns, including the unwanted ones; we tell you about any bias we detect. The results are not legal, tax, accounting or financial advice, and on their own they are not sufficient support for your accounting, tax or audit obligations.

There are things the system does not do on its own: access to your sources is read-only wherever the system allows it, so we do not write to or delete anything in your systems; and segmentations and predictions are not automated decisions within the meaning of Article 22 GDPR —if you wanted to use them that way, it has to be agreed in writing, analysed beforehand and backed by human intervention—. You may not use the solution for the high-risk uses in Annex III to Regulation (EU) 2024/1689 —among others, recruiting, evaluating or managing staff and assessing creditworthiness— without prior written agreement, or for the prohibited practices in its Article 5.

Channel: privacidad@aiginer.com; no Data Protection Officer has been appointed because the conditions in Article 37 do not apply, and dpo@aiginer.com is a contact mailbox.

12. Liability

Our obligation is one of means and not of result: we do not guarantee any level of model accuracy or any financial outcome from using the solution.

Total aggregate liability is limited to what you have paid us in the twelve months preceding the event causing the loss, with the exclusions and the mandatory carve-outs in clause 17 of the General Terms. In addition, we are not liable for the inaccuracy or insufficiency of the data and documents you supply, for a prediction diverging from what actually happens, for the permission allocation criteria you defined, or for your business decisions.

If you contract as a consumer we limit nothing: the statutory regime that applies to you governs in full, and any provision of this text that conflicts with it is deemed not to have been included.

13. Term, cancellation and what happens when it ends

The project ends with acceptance of delivery and payment in full. Hosting and maintenance stand on their own, with no minimum term, and are ended with thirty calendar days' written notice; amounts paid in advance are not refunded except on a serious and uncured breach on our side.

Between businesses there is no right of withdrawal. If you decide not to continue, you tell us in writing and pay for the work actually performed; the first milestone pays for the audit and the calendar reservation, which are work already done and delivered, and that is why it is not refunded once it has been performed (General Terms, clause 19.8). If it had not been performed, it is pro-rated. Terminating for breach requires a written demand and fifteen calendar days to cure it; the only serious breaches on our side are the solution being unusable on a continuing basis for reasons attributable to us, the essential functionality in the annex being unusable, our failing to meet the data protection obligations —including an unjustified refusal to export or delete— or our abandoning the project for more than thirty calendar days.

When it ends, you take what is yours whatever happens. If you ask in writing within thirty calendar days of termination, we export data, documents and indexes in a structured, commonly used format within fifteen working days of your request; we notify you in writing before deleting anything, so that the period does not pass you by. We securely delete data, documents, indexes, vector representations and working copies sixty calendar days later, and certify it to you in writing; in the backups, once their rotation cycle completes, during which they remain encrypted and with no operational access. All of this applies regardless of the reason for termination and of whether anything remains unpaid, without prejudice to our right to pursue the debt.

14. Governing law and how to complain

If something is not right, write to us first: hola@aiginer.com, legal@aiginer.com for contractual matters and privacidad@aiginer.com for data protection. Spanish law applies and, for anything that cannot be resolved by talking, the Courts and Tribunals of Barcelona. If you contract as a consumer that submission does not apply to you: you may go to the courts where you live. AIGiner is not a member of any alternative consumer dispute resolution body.

These terms are drafted in Spanish. This English version is a courtesy translation: if there is any discrepancy, the Spanish version prevails, without prejudice to any mandatory consumer protection rules that apply to you.

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AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. AIGiner, S.L. · Gran Via de Carles III, 98, 10º · 08028 Barcelona · Spain · NIF B93819753 · hola@aiginer.com · aiginer.com

Service terms · Data and Intelligence · version 1.2 · in force from 21 September 2026.

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