Service terms · Automation and Integration

1. What this document is and who it applies to

AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. The service is provided by AIGiner, S.L., tax ID (NIF) B93819753, Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595). Write to us at hola@aiginer.com.

These terms are the public framework for the service. The engagement is contracted through a proposal you accept in writing and, where the project calls for it, through a signed agreement: if the proposal or the agreement say something different, they prevail. They are read together with the General Terms, with the data processing agreement (Article 28 GDPR) and, if you contract maintenance, with the Service Level Agreement.

It is aimed at businesses, professionals and self-employed people. If you contract as a consumer, you also have the rights the law gives you, which these terms cannot cut back.

2. What the service includes

A fixed price and a defined scope: the processes and the systems are listed one by one in the annex to the proposal. Six phases: mapping and analysis; flow design, with its normal path, its exceptions and its errors; development in a separate environment, with logging and alerts and never straight into production; testing in parallel with the manual process and at real volumes; progressive rollout, with a rollback plan; and documentation and handover, with training for your team.

We deliver the flows running with logging and alerts, the connectors configured, the technical documentation, a monitoring panel, the audit log of what was executed on your systems, the human approval mechanism for sensitive actions, the tests, the rollback plan and the training sessions in the proposal.

3. What it does not include

In addition to what is excluded in clause 5.2 of the General Terms, the following are not included: migrating, replacing or upgrading your systems; bulk cleaning or normalising your historical data; developing software not in the annex; supporting your end users; fixing failures in third-party systems or adapting the flows when a third party changes its API; your hardware and your connectivity; obtaining certifications or complying with the sector-specific rules of your activity; and any work arising if you change provider, tool or process after the design has been closed. All of that can be done: it is quoted separately.

4. What we need from you

A single point of contact with authority to decide; that you keep the systems being integrated operational and on a supported version and give us fifteen calendar days' notice of any change that might affect them; and that you hold the rights over the data, content and accounts you give us access to.

Access and credentials, the short rule: a dedicated user with the minimum necessary permissions, never your administrator account or a shared account, delivered over an encrypted channel. We keep them encrypted in a secrets manager, with access limited to whoever works on your project and a second factor where the system allows it. At handover, you revoke the access —within ten working days is the sensible course— and we securely destroy the credentials and confirm it to you, except for those that are essential if you contract maintenance.

5. Timescales

The estimated period runs from the moment three things have happened together: signature of the agreement, payment of the first milestone and actual delivery of access and information. They are estimates and are adjusted if you are late, if there is a change of scope or in cases of force majeure; we tell you in writing as soon as we see anything that moves the schedule. If a stoppage on your side exceeds sixty calendar days, we may invoice what has been performed and terminate.

6. Price, payments and monthly fees

The price is the one published on the service page at the time of contracting or the one in the accepted proposal, and the proposal prevails over the page. We deliberately write no figures here, so that this text does not go stale the day a price changes.

Prices are stated excluding VAT: the applicable tax at the rate in force by law is added to the amount and the invoice sets out the taxable base and the tax separately. The «from» prices on the page are indicative and are not a binding offer. If you contract as a private individual, the total with VAT already included is shown to you before paying, and that total is the amount that will be charged; it cannot always be calculated on the page, because the rate depends on your billing country and your VAT number, which are entered in the payment gateway.

Payment terms: fifteen (15) calendar days from the invoice date, unless your proposal says otherwise. The usual pattern is 50 % on signature and 50 % on acceptance of delivery. Late payment interest and suspension for non-payment are in clause 9 of the General Terms; suspension does not affect the minimum measures needed to prevent your data being lost. Travel outside the province of Barcelona is invoiced separately, with prior authorisation and against receipts.

Monthly maintenance is optional (section 8): it is paid in advance, with three bases carrying a fixed discount —monthly with no discount, half-yearly paying five months out of six and annual paying nine out of twelve—. It has no minimum term: you end it with thirty calendar days' written notice and you pay nothing after the effective date.

7. Changes of scope and acceptance of delivery

The price includes two rounds of adjustment per deliverable. Adding processes or systems, fundamentally changing the logic of an approved flow, redoing something you signed off or adapting the development to a change on your side after the design was closed are changes of scope: they are documented in writing with their impact on price and schedule and are not carried out without your acceptance.

You have ten working days from the moment we notify a deliverable to point out, with reasons, anything that does not match the annex. If the period passes, or if you put the flow into production use, it is deemed accepted. If you point out defects in time, we correct them and a fresh period of five working days opens, limited to those points.

8. Warranty, maintenance and support

Thirty calendar days' warranty from acceptance of each deliverable: we correct free of charge any defects attributable to us, a defect being the flow doing something different from what the annex describes. It does not cover failures caused by changes on your side or by third parties, use contrary to the documentation, failures of your systems, or requests for improvements, which are a change of scope.

Be clear about what those thirty days are: they are the period for free correction, not the period for bringing a claim. If you contract as a business, professional or self-employed person, to claim a defect you notice later you have twelve (12) months from when you know of it or should have known of it (General Terms, clause 17.4). If you contract as a consumer, neither the thirty days nor the twelve months apply to you: the statutory conformity period in Articles 114 et seq. of the consolidated text of the Spanish General Law for the Protection of Consumers and Users applies, which is longer, with no limitation added by us.

You can then contract monthly maintenance: monitoring, incident handling, correction of defects outside the warranty and a number of hours for minor adjustments that do not roll over. It renews automatically, has no minimum term and either party can end it with thirty calendar days' written notice, effective at the end of the then-current period.

Support Monday to Friday, 9:00 to 18:00 (mainland Spanish time), excluding Barcelona city public holidays. We do not provide 24/7 support or an on-call service. We commit to a first-response time, not a resolution time, which is shorter for anything preventing a critical flow from running; the figures are in the proposal. We do not commit to an availability percentage: the flows depend on third parties we do not control.

9. Third-party tools and continuity

A flow lives on third-party services and APIs —your CRM, your ERP, your messaging, the tools we agree on— which can change, restrict, raise the price of or withdraw their service whenever they choose. The licences, subscriptions and consumption you contract in your own name and pay for, so that they remain yours the day we stop working together.

If a flow stops working because of a change by a third party, because you change tool, configuration or process, or because a necessary subscription ends, it falls outside the warranty: we will propose the adaptation as a change of scope or against the maintenance hours.

10. Intellectual property and confidentiality

Once the price has been paid in full, we assign to you, exclusively and for the maximum term allowed by law, the exploitation rights over what was made for you: the code of the flows, the configuration of the connectors and the documentation. Until that payment you have a revocable licence, for testing and approval only.

Excluded are our pre-existing tools, libraries, templates and methodologies, over which you receive a non-exclusive, non-transferable and indefinite licence to exploit the deliverables. Third-party and open source software comes with its own licences, which we list at handover. Your trade marks, content, data and systems are yours.

The rest —portfolio use, which you can opt out of, and confidentiality during the relationship and for the five years that follow, with trade secrets under Spanish Law 1/2019 protected for as long as they remain such— is in clauses 11 and 12 of the General Terms.

11. Data protection and artificial intelligence

Connecting a CRM, an ERP or email means touching personal data: here there is always processing on your behalf. You are the controller and we are the processor (Article 28 GDPR and Spanish Organic Law 3/2018), and the detail is in the data processing agreement, an inseparable part of the contract.

We undertake to process the data only on your documented instructions and to tell you if we believe an instruction infringes the rules; to ensure the confidentiality of those who process it; to apply the Article 32 measures; to give you thirty days' notice of any new sub-processor, so that you can object; to assist you with data subjects' rights and pass on any request without answering it ourselves; to notify you of a breach within 48 hours of becoming aware of it, and if the data processing agreement provides for a different deadline the shorter of the two applies (General Terms, clause 13.6); to allow you to audit once a year; and to return or delete the data when we finish.

Inference runs on infrastructure in the European Union, under a data processing agreement and with zero retention: there is no international transfer on this account and your data is not used to train models. The specific provider is published at `aiginer.com/sub-encargados`.

We tell you which steps of the flow use AI and what for. Generative outputs can be incorrect, incomplete or biased even when they sound confident: review them before deciding on them or sending them to a third party. And there are things a flow does not do on its own: the actions marked as sensitive in the annex —typically those that move money, delete data or write to a customer of yours— require prior human approval, and nothing is developed or tested against production. Switching that approval off requires a written request from you and accepting the consequences.

You may not use the flows for the high-risk uses in Annex III to Regulation (EU) 2024/1689 without prior written agreement, or for the prohibited practices in its Article 5. Channel: privacidad@aiginer.com; no Data Protection Officer has been appointed because the conditions in Article 37 do not apply, and dpo@aiginer.com is a contact mailbox.

12. Liability

Our obligation is one of means and not of result: we do not guarantee any business outcome or any percentage saving in time, cost or errors; the figures in our marketing materials are indicative and do not form part of the contract.

Total aggregate liability is limited to what you have paid us in the twelve months preceding the event causing the loss, with the exclusions and the mandatory carve-outs in clause 17 of the General Terms. In addition, we are not liable for loss arising from changes made by you or by third parties to the flows or the systems, from use contrary to the documentation, from incorrect data you give us, or from your business decisions.

If you contract as a consumer we limit nothing: the statutory regime that applies to you governs in full, and any provision of this text that conflicts with it is deemed not to have been included.

13. Term, cancellation and what happens when it ends

The project ends with acceptance of delivery and payment in full. Maintenance stands on its own, with no minimum term, and is ended with thirty calendar days' written notice; amounts paid in advance are not refunded, except on termination for a serious and uncured breach on our side.

Amounts that pay for work already performed and delivered are not refunded if you decide not to continue, because they are not a penalty but the price of work that has been done; if the work had not been done, it is pro-rated (General Terms, clause 19.8).

Between businesses there is no right of withdrawal. Terminating for breach requires a written demand and fifteen calendar days to cure it. The only serious breaches on our side are the flows being unable to run on a continuing basis for reasons attributable to us, the essential functionality in the annex being unusable, our failing to meet the data protection obligations, or our abandoning the project for more than thirty calendar days.

When it ends, you take what is yours: completed and paid deliverables with their documentation, in a usable format and within fifteen working days; if you ask, an export of your data in a structured, commonly used format; deletion sixty calendar days later, save for backup rotation cycles and legal retention; and you revoke the access.

14. Governing law and how to complain

If something is not right, write to us first: hola@aiginer.com, legal@aiginer.com for contractual matters and privacidad@aiginer.com for data protection. Spanish law applies and, for anything that cannot be resolved by talking, the Courts and Tribunals of Barcelona. If you contract as a consumer that submission does not apply to you: you may go to the courts where you live. AIGiner is not a member of any alternative consumer dispute resolution body.

These terms are drafted in Spanish. This English version is a courtesy translation: if there is any discrepancy, the Spanish version prevails, without prejudice to any mandatory consumer protection rules that apply to you.

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AIGiner, S.L., tax ID (NIF) B93819753, registered address at Gran Via de Carles III, 98, 10º, 08028 Barcelona, Spain, registered with the Barcelona Companies Registry, sheet B-662372, entry 1 (IRUS 1000478196595) («AIGiner»). You can write to us at hola@aiginer.com or message us on WhatsApp at +34 644 04 03 78. The rest of our identification details are in the legal notice. AIGiner, S.L. · Gran Via de Carles III, 98, 10º · 08028 Barcelona · Spain · NIF B93819753 · hola@aiginer.com · aiginer.com

Service terms · Automation and Integration · version 1.2 · in force from 21 September 2026.

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